Armando joined Oveana in March 2019 as the Operations Manager, bringing extensive experience in overall Operations Management, which has included Training and Development, Call Quality, Workforce Management, and IT. He possesses over 16 years of call center management experience and over 18 years of experience in the call center industry.
Armando acquired most of his experience from a Fortune 50 Company and previously worked for 2 Fortune 100 Companies. Prior to Oveana, Armando worked as a Department Head / Assistant Operations Manager, Customer Relations Supervisor, Response Center Supervisor, and Customer Care Supervisor. As a Department Head, Armando provided leadership, coaching, development and mentoring to Senior Supervisors, Supervisors, Lead Operators, Quality Analysts, Real Time Specialists and Floor Walkers while managing a team of over 115 representatives.